Case Study: a UK-based packers and movers firm improves chat support and lead generation with Outsource2india

a Packers and Movers Firm scales chat support with Outsource2india’s 15-person team

The customer, a packers and movers firm based in the UK, needed a reliable and cost-effective chat support provider for its website to coordinate with its service team and support new client acquisition. They faced the challenge of finding highly skilled resources with relevant experience. The vendor, Outsource2india, provided chat support and lead generation services to address this.

Outsource2india implemented a streamlined solution, initiating services from its Indian delivery center and later establishing a dedicated team of 15 resources from its Davao center. They also deployed a team of 10 callers for new business acquisition. The results included high client satisfaction with the quality of chat support and generated leads, alongside significant appreciation for the project's cost-effectiveness.