Case Study: a mortgage lender achieves scalable appointment setting with Outsource2india

a mortgage lender scales appointment setting from 20 to 40 FTEs with Outsource2india

The customer, a US-based mortgage lender, faced the challenge of scaling its appointment setting operations within an aggressive five-day timeline and at a competitive price. They required an initial team of 20 agents to generate warm leads for their in-house loan officers. The vendor, Outsource2india, provided appointment setting services to meet this need.

Outsource2india's solution involved deploying a tenured team that utilized the client's own dialing system technology. This approach allowed them to immediately meet the client's target of 10 set appointments per day. The results were highly successful, with the team growing from 20 to 40 full-time employees. The client was extremely pleased with the outcome, leading to a referral and further business for Outsource2india.