Case Study: a UAE-based logistics firm streamlines service requests with Outsource2india's ServiceNow solution

a logistics firm saves 8 hours a week and cuts asset waste 24% with Outsource2india

The client, a logistics firm based in the UAE, faced significant challenges with its outdated systems, which were inadequate for handling the high volume of customer service requests and tracking its vast number of assets. This led to process delays and operational confusion. The firm engaged Outsource2india to implement a ServiceNow solution to address these scalability and tracking issues.

Outsource2india implemented a comprehensive ServiceNow solution that included a Configuration Management Database (CMDB), an IT Service Desk, and enhanced servers and storage. This streamlined the client's request management and asset tracking. The results were immediate and impactful; the firm saved at least 8 hours per week on request logging and reported a 24% decrease in resource wastage within three months, eliminating delays and backlogs.