Case Study: a leading printer services company cuts call abandonment and boosts customer satisfaction with Outsource2india inbound tech support

a leading printer services company cuts call abandonment from 40% to 8% with Outsource2india

A leading printer services company faced a severe customer service challenge with its inbound technical support call center. Their call abandonment rate was as high as 40%, and customer satisfaction had slumped to 50%. They approached Outsource2india for a solution to its inbound tech support services.

Outsource2india custom-designed a BPO platform, establishing a specialized team with domain expertise. They expanded infrastructure and personnel, introduced multiple shifts for 24/7 support, and implemented voicemail and call-back facilities. Within three months, Outsource2india slashed the call abandonment rate to 8% and dramatically increased customer satisfaction to 93%.