Case Study: a leading ambulance billing company in Georgia achieves faster claims processing and cost savings with Outsource2india's charge and demographic entry services

a leading ambulance billing company in Georgia cuts operational costs by 45% with Outsource2india

Outsource2india was approached by a leading ambulance billing company in Georgia to handle its charge and demographic entry services. The customer faced significant challenges with high employee turnover and cash flow problems caused by delays in claim submissions. A further complexity was the requirement for the Outsource2india team to quickly learn and use the specialized SweetSoft practice management software for the intricate field of ambulance billing.

Outsource2india implemented a solution after a brief 30-hour knowledge transfer period. They established processes for quick updates and maintained a consistent turnaround time of under 48 hours with a two-level QA process ensuring 98-99% accuracy. The results for the customer were substantial, including over a 45% reduction in operational costs and the ability to focus on business growth. Outsource2india successfully processes over 3,000 claims per month for the client with no escalations over their two-year partnership.