Case Study: an Australian accounting firm achieves efficient email support with Outsource2india

a leading accounting firm handles email queries with zero escalations using Outsource2india

The customer, an Australian-based accounting and IT firm, required a reliable and cost-effective email support service to handle a large volume of client queries for the first time. Their challenge was finding a provider, Outsource2india, that could supply highly skilled agents at an affordable price despite a lack of initial training materials and sufficient FAQs from the client.

Outsource2india hired and trained a team of technical support executives to manage queries received via Freshdesk. The solution delivered high-quality email support with a quick turnaround time and no customer escalations. As a result, the client was highly impressed and planned to increase the headcount with Outsource2india in the coming months.