Case Study: a large medical billing company based in the US achieves 30% productivity gains with Outsource2india medical billing services

A large medical billing company boosts productivity 30% with Outsource2india

The customer, a large medical billing company based in the US, was a first-time outsourcer looking to offshore its patient demographics and charge entry functions. Their primary challenge was maintaining quality, as they required error rates below 2% from vendor Outsource2india, a significant improvement over their internal 4% error rate, all while ensuring a smooth transition with minimal disruption.

Outsource2india replicated the client's existing onshore process exactly to ensure a seamless transition. They started with a small volume but quickly scaled, implementing a dedicated quality assurance team to audit all work. The results were so positive that the client outsourced its entire medical billing operation to Outsource2india. The engagement grew to over 50 full-time employees processing a million files monthly with error rates consistently below 2%, greatly exceeding the client's initial productivity and quality goals.