Case Study: a hearing aid firm improves phone answering and patient recall support with Outsource2india

a hearing aid firm launches phone answering support in 7 business days with Outsource2india

The client, a leading hearing aid firm, was dissatisfied with its in-house call center team and sought a reliable, cost-effective phone answering service provider. Their requirement was for an outsourced team that could handle inbound inquiries and conduct outbound calls to schedule recall examinations for existing patients. They faced the challenge of needing a new team hired and operational within a very short timeframe. The hearing aid firm partnered with Outsource2india to address this need.

Outsource2india devised a detailed project plan and utilized its talent acquisition team to hire a team of experienced and courteous call center agents within just seven business days. Being HIPAA compliant was crucial for handling patient information. The solution successfully served both as a phone answering service and an outbound call center. The client was extremely delighted with the quality and cost-effectiveness of the services provided by Outsource2india, leading to a contract renewal for a second month.