Case Study: a fast growing medical billing company in Houston boosts charge entry turnaround with Outsource2india's Kareo support

a fast growing medical billing company in Houston, TX cuts operational costs by 45% with Outsource2india

Outsource2india provided charge and demographic entry services using Kareo software for a fast-growing medical billing company in Houston. The customer was facing significant challenges due to high employee turnover and cash flow problems caused by delays in claim submissions. They needed a partner to handle a high volume of claims and adapt to their specific practice management software.

The solution from Outsource2india involved quickly ramping up a team trained on Kareo. They established a process to implement instruction changes within eight business hours and maintained a consistent 24-hour turnaround time. This resulted in accuracy levels of 98-99% and operational cost savings of over 45% for the client. Outsource2india's work eliminated the employee turnover issue, improved cash flow, and led to the client outsourcing additional work like payment posting.