Case Study: a Canadian freight forwarding company achieves faster, accurate B3 form processing with Outsource2india

A Canadian freight forwarding company expands B3 form processing to 50 resources with Outsource2india

A Canadian freight forwarding company with global operations faced significant challenges in preparing and submitting complex B3 customs forms for its shipments into Canada. The client's main concerns were meeting extremely short submission timelines to avoid heavy fines, reducing critical data processing errors, and ensuring the security and confidentiality of sensitive shipment documentation handled by a third party. They partnered with Outsource2india for its data processing and B3 form building services to address these issues.

Outsource2india implemented a solution that began with bespoke, expert-led training for a dedicated team. They established stringent data security protocols and utilized a dual-monitor system for accurate data entry and quality assurance. The results were immediate, with the team exceeding expectations by processing forms within deadlines and with high accuracy from the first month. This success led to a major expansion of the outsourced work; the team grew to 50 dedicated resources. Outsource2india continues to focus on driving error rates to zero while improving turnaround times and managing large volumes for the client.