Case Study: Tim Hortons boosts employee engagement and streamlines internal communication with OurPeople

Tim Hortons Employees' Daily Request - Inclusion in Broadcasts Sparks High Demand

Tim Hortons, a restaurant chain with over 150 employees across eight widespread locations, faced significant internal communication challenges. Their previous methods of texts, emails, and phone calls became inefficient and unreliable as the company expanded, making it difficult to keep everyone aligned. To solve this, they implemented the OurPeople team communication platform.

OurPeople provided a centralized solution, with its Broadcast feature becoming a daily ritual that achieved high engagement company-wide. This streamlined the rollout of new procedures and product launches, ensuring consistent comprehension. The vendor reported that over 85% of users are active on the mobile app, and the platform has saved hours of operations efforts. OurPeople transformed internal communication, fostering a more informed and connected workforce.

Tim Hortons

Cody Blaisdell

Director of Operations