Case Study: Tim Hortons boosts employee engagement and communication with OurPeople

Tim Hortons boosts frontline engagement with OurPeople and reaches 85% active mobile app users

Tim Hortons, a major restaurant chain, faced significant internal communication challenges as it expanded to multiple widespread locations. Their previous methods of using texts, emails, and phone calls became unmanageable, creating a need for a unified platform. They turned to the vendor OurPeople to implement its team communication platform to connect their dispersed workforce.

OurPeople provided a solution centered around its Broadcasts feature, which became a daily ritual for employees and significantly boosted engagement. The platform streamlined the rollout of new procedures and ensured important messages were received and understood company-wide. The implementation resulted in over 200 shifts being covered and 85% of employees becoming active mobile app users, saving countless hours of operational effort. OurPeople successfully transformed how Tim Hortons connects and informs its team.

Tim Hortons