Case Study: Serco Leisure achieves GDPR-compliant team communication with OurPeople

Serco - Customer Case Study

Serco Leisure, a UK-based operator of over 50 leisure centers, faced a significant challenge in maintaining secure and effective communication across its large, frontline workforce. The company needed a GDPR-compliant solution to replace the informal and unsecure use of WhatsApp, which caused data security concerns and made it difficult to manage important updates and shift coverages efficiently.

OurPeople provided a dedicated business communication tool that centralized staff updates, shift management, and company news. The solution ensured GDPR compliance and successfully replaced WhatsApp. The results included a stronger sense of community among part-time and freelance staff, improved employee engagement, and the smooth operation of services. Measurable impacts from using OurPeople include over 672,000 broadcasts seen, 70,000 chat messages sent, and 10,000 classes covered at short notice.

Serco

Kate McKnight

Head of Aquatics