Case Study: Serco improves GDPR compliance and staff communication with OurPeople

Serco boosts GDPR-compliant communication with OurPeople across 50 facilities

Serco Leisure, a UK-based operator of over 50 leisure facilities, faced a significant challenge in maintaining secure and efficient communication across its large, frontline workforce. The company needed a GDPR-compliant solution to replace the informal use of WhatsApp, which posed data security risks and caused "ping fatigue" among staff.

OurPeople implemented its team communication app, providing a dedicated platform for broadcasts, shift coverage, and forms. This solution made Serco's communications GDPR-compliant and helped build a stronger community. The measurable results included over 672,000 broadcasts seen and 10,000 classes covered at short notice, leading to improved staff inclusion and customer service.

Serco