Case Study: Royal River Heat Pumps streamlines team communication with OurPeople

Royal River Heat Pumps boosts communication with OurPeople and saves 3,600+ paper handouts

Royal River Heat Pumps, a family-owned business with over 75 employees, faced a significant challenge with unmanageable text message chains and inefficient communication, especially with its mobile field staff. This problem was exacerbated by the need to reassess in-person meetings during the COVID-19 pandemic. To address this, they turned to OurPeople and implemented its team communication app to streamline and centralize their messaging.

OurPeople provided a centralized platform for all communications, replacing chaotic text chains with a structured system featuring two-way messaging, forms, files, and health questionnaires. This solution resulted in 100% staff participation within a week and led to more streamlined and efficient company-wide communication. The measurable impacts included an average broadcast engagement rate of 79% and over 3,600 paper handouts saved, contributing to the company's eco-friendly goals.

Royal River Heat Pumps