Case Study: Club Pilates improves shift coverage and team communication with OurPeople

Quick and efficient sub management for Club Pilates

Club Pilates, with four studios and thirty-six staff members, faced the challenge of streamlining communications to ensure consistency. They needed an efficient way to update staff on procedures and quickly recruit substitute instructors to prevent classes from being cancelled. OurPeople provided a team communication platform to address these issues.

The OurPeople app enabled real-time management of shift cover through broadcasts, allowing instructors to volunteer as substitutes. This solution retained over $134k in revenue from potentially cancelled classes and covered 3,000+ sessions. The platform also reduced reliance on multiple messaging apps and achieved an 84% average engagement rate on broadcasts, keeping the entire workforce informed as it grew.

Club Pilates

Julie Thorpe

Club Pilates