Case Study: Forbes of Kingennie Country Resort improves team communication with OurPeople

How the Forbes of Kingennie Resort used OurPeople to improve recruitment and staff retention

Forbes of Kingennie Country Resort, a Scottish resort with over 100 employees, faced a challenge with staff retention and recruitment, exacerbated by the pandemic. Their previous communications platform was insufficient, and employees had asked for better communication from management. They participated in a government-backed project to find a technological solution, which led them to the OurPeople platform.

OurPeople provided a solution centered on improved team communication. The resort extensively adopted the platform's chat and broadcast functions, using it for company-wide dialogue and sharing key documents like the team handbook. This implementation resulted in a more efficient communications network. Measurable impacts included over 80% content engagement and 84% active users, with more than 6,900 files shared, successfully closing the previous communications gap.

Forbes of Kingennie Country Resort

Bruce Sheridan

General Manager