Case Study: European Wax Center boosts communication and accountability with OurPeople

How European Wax Center used OurPeople to grow and expand the business while keeping communications streamlined

Heather Graham, owner of four European Wax Center franchises, faced a challenge in streamlining communication across her growing business. With multiple locations, she struggled with inefficient group texts and emails, never knowing if her entire team had read important messages or if information was getting lost. To solve this, she turned to the OurPeople app.

Implementing the OurPeople app as their primary communication platform allowed Graham to share information reliably and see who had read each message. This boosted team accountability and reduced the need for frequent in-person meetings. Key results included a 96% active staff rate on the platform and the ability to easily coordinate sign-offs and schedule messages. OurPeople provided the streamlined communication she needed to manage her expanding business effectively.

European Wax Center

Heather Graham

Owner