Case Study: Affinity Water boosts employee communications and engagement with OurPeople

How Affinity Water delivers award winning employee communications and engagement

Affinity Water, the UK's largest water-only supplier, faced a significant challenge in connecting with and engaging its large, remote frontline workforce. They needed a way to digitalize communications to ensure their teams had the information required to perform effectively. They implemented the OurPeople team communication platform to address this.

Using OurPeople, Affinity Water delivered targeted, engaging communications via multimedia and established a two-way channel for feedback through polls and quizzes. The solution achieved an 80% app download rate on the first push and 70% same-day engagement on content. OurPeople provided the metrics and employee voice mechanism that enabled the company to continually improve its internal communications and successfully reach all colleagues.

Affinity Water

Kirsty McEvoy

Internal Communications & Engagement Executive