Case Study: Hartlepool Borough Council improves team communication with OurPeople

Hartlepool Borough Council boosts communication with OurPeople and reaches 83% broadcast engagement

Hartlepool Borough Council, a local government authority with over 2,000 employees, faced significant challenges with sluggish and ineffective team communication. Their reliance on a combination of meetings, emails, and personal text messages led to delays, particularly when promptly distributing important documents or arranging last-minute staff cover for classes. To address this, they turned to the OurPeople platform.

OurPeople provided a modern solution with instant messaging, secure document sharing with electronic signatures, and a dedicated system for managing shift cover. The results were immediate, saving time and effort while ensuring better service continuity. The platform saw high engagement, with over 15,000 shifts covered and an 83% engagement rate on broadcasts during the trial. The positive experience led to council-wide adoption discussions.

Hartlepool Borough Council