Case Study: Hartlepool Borough Council boosts team communication with OurPeople

From pilot to instant success, Hartlepool BC fully adopts OurPeople

Hartlepool Borough Council, a local government authority with over 2,000 employees, faced ineffective and sluggish team communication. A combination of meetings, emails, text messages led to delays, especially when disseminating important documents and arranging last-minute staff cover for its leisure facilities. The need for a more efficient way to deliver timely information was a key challenge raised by staff.

The council implemented the OurPeople platform to modernize its communications. The solution provided a simple means for real-time, targeted messaging and introduced a specific feature to easily manage shift cover requests. The results were instant, with the platform saving time and effort and receiving positive feedback from staff. Measurable impacts from the trial included the facilitation of over 15,000 covered shifts and an 83% engagement rate on broadcasts. The experience was so positive that council-wide adoption of OurPeople was being discussed.

Hartlepool Borough Council

Sarah Longstaff

Booking and Events Officer