Case Study: Royal River Heat Pumps improves team communication with OurPeople

From iMessage, to a home for everything, how RRHP moved to OurPeople

Royal River Heat Pumps, a family-owned heat pump installer, faced the challenge of managing unmanageable text message chains with over 12,000 messages to communicate with its 75 field staff. This inefficient system was exacerbated by the need to reassess in-person meetings during the COVID-19 pandemic. The company turned to the OurPeople App to streamline and centralize its communications.

By implementing the OurPeople platform, the company consolidated all messaging, files, and forms into one official, privacy-protected application. They used it for health insurance renewals, mileage tracking via comment cards, distributing company newsletters, and administering daily COVID-19 health questionnaires. This solution led to a 79% average broadcast engagement rate and saved over 3,600 paper handouts, making operations more efficient and eco-friendly. OurPeople helped the company feel more connected and achieve 100% staff participation within a week of launch.

Royal River Heat Pumps

Zoe Oswald

General Manager