Case Study: European Wax Center boosts communication and accountability with OurPeople

European Wax Center boosts communication accountability with OurPeople and 96% active staff

Heather Graham, owner of four European Wax Center franchises, faced a challenge in streamlining communication across her growing business. She wanted a better way to share information with her team that provided more accountability than group texts or emails, where it was difficult to know if everyone had read important messages. To address this, she implemented the OurPeople App.

Using the OurPeople App as her primary communication platform, Graham could schedule messages, see read receipts, and coordinate document sign-offs. This resulted in 96% of her staff being active on the platform, ensuring everyone received messages simultaneously and fostering greater accountability. The solution also helped reduce the frequency of in-person meetings and improved team engagement.

European Wax Center