Case Study: Club Pilates streamlines shift coverage and team communication with OurPeople

Club Pilates retained $134k and covered 3,000+ classes with OurPeople

Club Pilates, a global fitness brand with multiple studios, faced a challenge in streamlining communications across its growing team. They needed a consistent and efficient system for updating staff, asking questions, and quickly recruiting substitute instructors to prevent canceled classes. To solve this, they implemented the OurPeople team communication platform.

The OurPeople app provided a real-time solution for managing shift cover, allowing instructors to volunteer for substitutions and managers to assign them seamlessly. This resulted in over 3,000 classes being covered, retaining an estimated $134k in revenue from canceled classes. The platform also improved overall communication, achieving an 84% average engagement rate on broadcasts and reducing the reliance on multiple disjointed messaging apps.

Club Pilates