Case Study: Animal Surgical and Orthopedic Center achieves better internal communication and morale with OurPeople

Animal Surgical and Orthopedic Center - Customer Case Study

The Animal Surgical and Orthopedic Center (ASOC), a veterinary clinic with over 45 staff members, faced a challenge in effectively communicating important updates to its team without overwhelming them with emails. Practice Manager Noelle Norrie needed a solution that allowed for quick messaging with read receipts and a way to distinguish critical information from non-urgent content. To solve this, they turned to the OurPeople team communication app.

By implementing the OurPeople app, ASOC achieved an astounding 99.2% average broadcast engagement. The solution enabled quick broadcasts, two-way chats, and the distribution of policy changes. It was also instrumental in organizing events and, crucially, became a lifeline for boosting morale and disseminating constantly updated procedures during the onset of the COVID-19 pandemic. OurPeople helped integrate a separate rehabilitation team and fostered a more positive, communicative culture throughout the entire clinic.

Animal Surgical and Orthopedic Center

Noelle Norrie

Practice Manager