Case Study: Executive Management Services Company boosts customer satisfaction with Otuvy QM

Executive Management Services boosts client satisfaction 90% with Otuvy

Executive Management Services Company, a building service contractor operating across 37 states, faced significant challenges with a cumbersome, time-consuming web-based system that hampered client communication and task management. Their previous process required managers to manually download data to PDAs, delaying response times and reducing overall efficiency. Seeking a better way to serve their clients, they turned to Otuvy and implemented its QM product.

The solution from Otuvy streamlined communication, with about 70% of it occurring within the Otuvy QM mobile app, allowing the team to be proactive. This led to measurable success, including a 98% decrease in response time, a 90% increase in client satisfaction, and a 96.3% satisfaction rating from hundreds of clients. These improvements also contributed to gaining new business, with their quality control program becoming a key deciding factor for new contracts.

Executive Management Services Company