Case Study: Peachtree Hills Animal Hospital boosts revenue and work-life balance with Otto

How Peachtree Hills Animal Hospital Started Getting Paid for Emails and Texts Using Otto

Peachtree Hills Animal Hospital, a small animal clinic with 50 employees, faced the challenge of being "too available" to clients. Dr. M. Duffy Jones and his staff were spending countless unpaid hours answering pet parent inquiries via text, email, and social media, which eroded their work-life balance. They needed a way to manage this communication and get paid for the consultations they were previously providing for free.

The clinic implemented the Otto veterinary telemedicine platform to streamline communication and monetize remote consultations. The solution funneled all "quick questions" into one manageable platform, providing continuity for the staff and convenience for the clients. As a result, the hospital now averages 30-40 paid consultations per month at $50 each, generating significant new revenue. More importantly, Otto dramatically reduced the volume of unpaid texts and emails, restoring valuable time to the staff and vastly improving their quality of life.

Peachtree Hills Animal Hospital

M. Duffy Jones

Practice Owner