Case Study: Rolling Hills Veterinary Service cuts confirmation calls and surgery check-in time in half with Otto Flow

How Otto Flow Helped Rolling Hills Cut Time Spent on Confirmation Calls and Surgery Check-ins in Half

Rolling Hills Veterinary Service was a veterinary clinic that previously relied on PetPro Connect for client communication. They were looking to upgrade their system to improve efficiency and reduce the significant time staff spent on manual tasks like surgery check-ins and appointment confirmation phone calls.

By implementing Otto Flow, the clinic automated key processes. Otto's solution provided digital forms for pre-appointment information collection and automated text and email reminders. This allowed Rolling Hills to cut their surgery check-in time in half and reduce the number of manual confirmation calls by 50%, freeing staff to focus on in-person client care.

Rolling Hills Veterinary Service

Abigail Fulton

Receptionist and Vet Assistant