Case Study: IndyVet frees up front desk phone lines with Otto Flow

How Otto Flow freed up IndyVet’s front desk phone lines

IndyVet, a large emergency and specialty veterinary hospital, faced challenges with overwhelmed front desk phone lines and cumbersome client communication. Their existing patchwork of free apps slowed down workflows, especially with increased demand for contactless services and telemedicine. They needed a unified solution to reduce call volume and streamline communication without requiring clients to download a separate app. They turned to Otto and implemented its Otto Flow integration with their ezyVet system.

Otto provided a seamless communication tool that integrated directly with ezyVet, enabling real-time chat and telemedicine features. This solution freed up phone lines, eliminated the need for clients to download an app, and saved time by automating forms and questionnaires. The integration was easy to implement and quickly adopted by the staff. As a result, IndyVet achieved improved operational efficiency, better team connectivity, and increased client satisfaction.

IndyVet

Kelly Robertson

Director of Emergency Service