Case Study: Mission Veterinary Hospital saves time on appointments with Otto digital forms

How Digital Veterinary Forms Helped Mission Veterinary Hospital Save 90 Minutes Per Appointment

Mission Veterinary Hospital, a small and large animal veterinary practice, was struggling with a high volume of phone calls that congested their lines and created inefficiencies in client communication. To solve this, they turned to Otto's digital forms and communication platform to streamline how they collected patient information and interacted with pet owners.

By implementing Otto, the hospital automated forms for everything from wellness checks to surgery authorizations. This allowed for seamless information gathering and direct messaging between veterinarians and clients, cutting out the middleman. The solution saved the practice an estimated 90 minutes per appointment, reducing a typical office visit from up to two hours down to just 30 minutes. Otto's platform also led to a significant reduction in phone calls and improved overall operational efficiency.

Mission Veterinary Hospital

Eric Bazan

Lead Receptionist