Case Study: Brodheadsville Vet Clinic reduces call volume and saves staff time with Otto Flow

How Brodheadsville Vet Clinic’s Staff Helps More Clients in Less Time With Flow

Brodheadsville Vet Clinic was struggling with a high volume of phone calls, making it difficult for its staff to efficiently manage client needs. The clinic partnered with the vendor Otto to implement their client communication and workflow management platform, Flow, to address this challenge.

Using Otto's Flow platform, the clinic introduced text-based chat, automated messaging, and digital forms. This solution reduced the time spent on new patient intake calls by 67%, cutting call times from 15 minutes to 5 minutes. The staff became more productive, could assist multiple clients at once, and reported being less frazzled, ultimately allowing the clinic to help more clients in less time.

Brodheadsville Vet Clinic

Amanda Mitchell

Receptionist