Case Study: Pacifica Hotels expedites vendor payments and simplifies invoice processing with Ottimate

How Pacifica Hotels Expedited Vendor Payments and Simplified Invoice Processing

Pacifica Hotels, a large boutique hotel operator with dozens of properties across California and Hawaii, was struggling with slow, manual accounts payable workflows. Its finance team processed more than 7,000 invoices per month using paper and email, manually matching POs and receipts, entering data into NetSuite, and routing invoices for approval—creating delays, errors, and the risk of missed vendor payments.

Pacifica Hotels implemented Ottimate’s AP automation platform to streamline invoice capture, GL coding, approval routing, and payment processing. With Ottimate, vendors can send invoices directly into a dedicated email workflow, invoices are automatically mapped and split as needed, and the team gains real-time visibility into every document’s status. The result has been faster approvals, more consistent vendor payments, better collaboration, and stronger transparency across the AP process.

Pacifica Hotels

Patrick Brady

Director of Financial Systems and Reporting