Case Study: Oura scales premium global support for 6M+ members with Otonomee

Oura scales premium support for 6M+ members with Otonomee

Oura, the global health technology company behind the Oura Ring, faced the challenge of scaling its customer support to match its rapid international growth. With over 6 million members and expanding healthcare partnerships, the company needed to manage high volumes of complex technical queries across multiple channels while maintaining a premium, trusted brand experience. To address this, Oura partnered with the vendor Otonomee to build a scalable, multi-tier support model.

Otonomee implemented a comprehensive global support ecosystem, featuring AI-driven triage, multilingual Tier 1-3 support, and a dedicated engineering team for complex hardware and software issues. This solution enabled Oura to achieve strong performance and high customer satisfaction across all channels despite increasing interaction volumes. The partnership with Otonomee resulted in a future-ready infrastructure that protects Oura's brand reputation and allows its internal teams to focus on innovation and growth.

Oura