Case Study: Mobility Mojo scales accessibility reporting with Otonomee

Mobility Mojo cuts reporting from 4–6 hours to minutes with Otonomee

Mobility Mojo, a global accessibility and inclusion platform, needed to scale its operations but was hindered by a fully manual reporting process that took 4-6 hours per report. With a small internal team, their growth and new customer onboarding were slowed. They partnered with vendor Otonomee for digital enablement and customer support services to streamline this process.

Otonomee implemented a scalable support framework, automating reports and expanding the support team. This cut manual work from hours to minutes and freed Mobility Mojo's internal resources to focus on growth. The results included a 8.5% year-on-year increase in reports sent, a 93.28% first response rate within SLA, and an 84.21% customer satisfaction score, enabling Mobility Mojo to scale efficiently.

Mobility Mojo