Case Study: Kearys achieves scalable customer support with Otonomee

A nimble, flexible approach affords Kearys a partner capable of anticipating and responding positively to changing needs in a problem-solving, creative and dynamic way

Kearys, a large family-run motor dealer group in Ireland, was facing a challenge as its existing in-house support team could not keep up with a significant and steady increase in customer demand. They needed a flexible partner to quickly implement a solution for handling a surge in service and after-sales queries.

The vendor Otonomee established a "Catch and Dispatch" model within just 10 days to provide immediate support. They built a tailored customer experience and bookings solution, handling over 5,000 monthly calls with an average handling time of under 7 minutes. Otonomee's solution delivered an 80% personalized customer experience and provided 100% visibility into escalations and key metrics.

Kearys