Case Study: KellyConnect achieves scalable cloud hosting with OTAVA

KellyConnect overhauls infrastructure in 2 weeks with Otava

KellyConnect, a BPO contact center and IT help desk practice, faced a challenge when its infrastructure could not handle growing client demand. They engaged Otava to design a solution that would improve server and network capability while allowing for future growth without the burden of managing additional staff and physical resources.

Otava implemented a comprehensive cloud hosting solution, moving KellyConnect's entire environment from physical to virtual servers. This scalable, cloud-based infrastructure provided increased storage and network capacity with zero production impact to existing customers. The solution allowed for easy, non-disruptive upgrades and was designed to handle a potential doubling or tripling of future requirements, making Otava a true proactive partner for KellyConnect.

KellyConnect