Case Study: SilverStay strengthens PHI security and speeds deal-closing with Ostendio

Rapidly scaling healthcare company, SilverStay implements an efficient and robust InfoSec program to meet stringent hospital customer PHI requirements

SilverStay, a healthcare organization that helps arrange care solutions for complex patients leaving the health system, needed a scalable security and compliance program to meet hospital customers’ PHI and HIPAA requirements. As customer growth increased clinical documentation and protected health information, the company faced rising security demands, including a lengthy 80-question security questionnaire, but did not have a dedicated security team to manage the work.

With Ostendio’s platform and Professional Services, SilverStay built HIPAA policies, improved evidence collection, and operationalized key security processes such as training, document acknowledgements, audits, asset tracking, and onboarding/offboarding. Ostendio acted like an outsourced co-CISO, helping SilverStay quickly complete questionnaires and demonstrate compliance over time, which reduced deal friction, strengthened customer confidence, and positioned the company to pursue SOC 2 with a solid foundation already in place.

SilverStay

Patrick Mish

Chief Executive Officer