Case Study: ACCO Engineered Systems achieves faster field service and improved customer satisfaction with OSSCube

Mobilized Workforce Transforms Customer and Sales Engagements

ACCO Engineered Systems needed a modern mobile way for field technicians to access service call records, accept or decline tickets, check in and out of appointments, and retrieve purchase orders from the field. Working with OSSCube, ACCO aimed to replace its legacy system and manual spreadsheets with a mobile solution that would improve scheduling, job tracking, and customer satisfaction.

OSSCube built an Android-based mobile app with strong UI/UX, along with offline and online syncing so technicians could keep working in low-connectivity areas and update records automatically when back online. With OSSCube’s solution, ACCO reduced order-to-fulfillment time, improved real-time visibility into job status and technician location, eliminated manual paperwork, and increased field productivity while helping ensure SLA compliance.

ACCO Engineered Systems