Case Study: TaskUs achieves scalable employee onboarding with OSI Digital and Oracle SOA

TaskUs automates onboarding for 50% workforce growth with OSI Digital

TaskUs, a progressive outsourcer focused on transformational growth, faced a challenge in scaling its manual employee onboarding processes for its 7500+ workforce, which was expected to grow by 50%. Their existing methods were prone to human error and threatened overall productivity. They partnered with OSI Digital to implement a scalable, standards-based solution to automate these processes.

OSI Digital designed and built a flexible, SOA-based solution using Oracle SOACS to automate the majority of TaskUs's proven onboarding processes. This allowed for necessary human intervention while addressing requirements for scalability, manageability, and monitoring. The result was a powerful, clustered infrastructure that improved the user experience, provided visibility into business flows, and enabled easy implementation of future enhancements.

TaskUs