Case Study: Texas County & District Retirement System streamlines beneficiary access with Oshyn

Texas County & District Retirement System speeds beneficiary registration for 1 million members with Oshyn

Texas County & District Retirement System (TCDRS) faced a challenge where beneficiaries of deceased municipal employees had to navigate a slow, manual process to access their entitled benefits, causing unnecessary stress. To automate beneficiary onboarding and benefits management, TCDRS partnered with Oshyn to build a self-service platform using Optimizely CMS.

Oshyn implemented a solution that automated registration and benefits management, integrating with TCDRS's existing systems like SharePoint via REST APIs and Okta for secure authentication. The results included faster beneficiary access to benefits, a significant increase in successful registrations, and the elimination of operational bottlenecks for TCDRS staff, allowing them to focus on higher-value support.

Texas County & District Retirement System