Case Study: NW Natural achieves improved CX and EX with Oshyn’s Sitecore 10 upgrade

NW Natural improves page loading and stability with Oshyn

NW Natural, Oregon's largest natural gas utility, needed more stability and improved performance from their outdated Sitecore platform. Their existing implementation, installed by another partner, was suffering from performance issues and required an upgrade to Sitecore 10. They engaged the vendor Oshyn to address these challenges.

Oshyn implemented a comprehensive solution that included upgrading the platform from Sitecore 9 to 10.2, addressing architectural problems, removing unnecessary code, and optimizing performance through steps like adding a CDN and adjusting cache settings. The result was a vastly improved web application and platform for NW Natural, which now runs with increased efficiency, reliability, and faster page loading. Oshyn delivered these results through a structured process of two-week sprints, maintaining clear communication throughout the project.

NW Natural