Case Study: a leading industrial software company resolves a 5-month AEM queue in under 3 months with Oshyn

a leading industrial software company resolves 60+ AEM tickets in under 3 months with Oshyn

The customer, a leading industrial software company, was experiencing significant delays and insufficient support from their existing AEM partner due to a 13-hour time difference. This sluggish responsiveness created a five-month maintenance queue, preventing their high-performance marketing team from making timely changes and causing a loss of competitive traction. They engaged vendor Oshyn to assume maintenance support for their on-premises Adobe Experience Manager solution.

Oshyn implemented a structured support system using tools like Jira and provided a flexible Continuous Development model. They resolved over 60 support tickets and the entire five-month maintenance queue in under three months, saving the customer hundreds of thousands of dollars in lost productivity. Additionally, Oshyn provided documentation, set up continuous site scanning, and began preparing the company for a migration to AEM as a Cloud Service.