Case Study: a leading healthcare organization streamlines utilization review and reduces cycle times with Orkes

Leading Healthcare Organization - Customer Case Study

A leading healthcare organization was facing a significant challenge with its paper and telephone-intensive Utilization Review process for care providers. This manual system was inefficient and created bottlenecks. To address this, the organization partnered with vendor Orkes to streamline its operations.

Orkes implemented a solution that automated and standardized the provider utilization review practices. This transformation eliminated the paper-based processes and automated orchestration across all regional health facilitation centers. As a result, the healthcare organization decreased cycle times for prior approvals and decisions, and increased provider satisfaction and retention, all without requiring extensive and costly development.