Case Study: Leading US Based Payment Processing Organisation achieves a Single View of Customers and Faster Order Processing with Orion Systems Integrators

Applications Integration for US based payment processing organization

The leading US Based Payment Processing Organisation grew quickly by selling customized electronic payment processing, equipment, merchant services, and support across North America, but its sales and marketing teams lacked complete customer information and a robust application suite. This created a subpar customer experience and limited B2B communication with banks and call centers. Orion Systems Integrators addressed these gaps using Salesforce as the foundation for the customer’s sales and marketing operations.

Orion Systems Integrators built a custom application ecosystem on Salesforce/Force.com to provide a single view of the customer, track partners, customers, residuals, products, and orders, and streamline ticketing and deal management. The solution also integrated with Amazon S3, DocuSign, WAMP-based forms, Aspose-based payment applications, and APIs for banks and call centers. As a result, the customer achieved richer customer experiences, integrated support, higher opportunity identification, targeted marketing, and order processing that was 4x faster.