Case Study: Large Medical Center improves real-time team communication with Orion Labs

Large Medical Center Reduces Patient Wait Times with Reliable Voice Services

Large Medical Center, a top healthcare provider in the Northeastern U.S., needed a better way for its environmental services team to coordinate room turnovers and urgent updates. Its older radio system had limited coverage, and staff were forced to juggle radios, phones, pagers, and desk phones, leading to missed messages and slow dispatch. The hospital partnered with Orion Labs and began using the Onyx wearable voice platform.

Orion Labs implemented its hands-free, push-to-talk Onyx solution over the hospital’s Wi‑Fi network, giving staff real-time communication with unlimited range across the facility. The result was streamlined coordination, fewer missed messages, and faster room turnarounds to help reduce patient wait times and improve the patient experience.