Case Study: City of Pacifica Parks improves real-time team coordination with Onyx from Orion Labs

City Parks & Rec Team Solves Sprawling Communications Problems

The City of Pacifica Parks, Beaches & Recreation needed a better way to coordinate staff spread across offices, parks, camps, and field trips throughout the city. Employees often worked away from desks and had trouble reaching one another quickly for supplies, updates, or urgent questions, so the department turned to Orion Labs and its Onyx push-to-talk wearable for real-time voice communication.

Orion Labs deployed Onyx with the Orion Labs Voice Platform, giving Pacifica Parks instant one-to-one and group communication over mobile networks using staff members’ existing phones. The solution improved scheduling reliability, productivity, safety, and team coordination, while real-time location visibility helped staff quickly find colleagues and program participants. As a result, the department delivered faster responses and better customer service, with staff able to stay heads up and focused on their work.

City of Pacifica Parks

Michael Moran

Department Coordinator