Case Study: Belle Haven Country Club Enhances Guest Service with Orion AI Workflows

Belle Haven Provides Premium Hospitality Services with Orion Pro and AI Workflows

Belle Haven Country Club, a private club founded in 1924 on a 150-acre property near Alexandria, Virginia, runs an 18-hole golf course, tennis complex, fitness center, ballroom, and clubhouse with a 200-person team. To keep daily operations running smoothly, the club needed better staff communication across its large grounds; radios were unreliable and fragile, while texting and phone calls created delays, missed messages, and contact issues. Belle Haven Country Club turned to Orion Labs and its Orion voice platform to solve these challenges.

Orion Labs replaced Belle Haven’s radios and phone-based workflows with Orion Pro service, connecting managers and staff through Onyx smart walkie-talkies, rugged Orion-managed devices, and personal smartphones on LTE and Wi-Fi. The club also adopted Orion AI Workflows, including All Call for instant announcements to all employees and real-time Language Translation to support Spanish-speaking staff. The result was faster, clearer communication across the property, better coordination for guest service, and improved operational efficiency, helping Belle Haven provide better guest service than ever.

Belle Haven Country Club

Michael Keith

Assistant General Manager