Case Study: Aviation Services Company improves global airport operations with Orion Labs

Aviation Services Leader Elevates Global Airport Operations with Orion

Aviation Services Company, a global aviation services provider supporting multiple airlines at more than 75 airports, struggled with unreliable team communications across a 20,000-strong mobile workforce. Missed and garbled messages, poor indoor radio reception, and the lack of dispatch capability in prior PTT tools made it hard for dispatchers to coordinate gate services, cabin cleaning, catering, fueling, and shuttle transport without delays or SLA risks.

Orion Labs implemented its Orion Voice Platform, including the web-based Dispatch Console, Push to Talk app, direct messaging, location services, and Leaders Only controls. The solution was live for more than 1,000 staff in the first 24 hours and became the system of record on day one, helping the company reduce operational inefficiencies and save thousands of dollars per day in delay fines while expanding from two airports to ten sites and toward 10,000 frontline workers globally.