Case Study: Southern Cross Healthcare Limited achieves 90% digital admissions uptake and 83% faster booking processing with Orion Health's Digital Front Door

Southern Cross Healthcare streamlines the pre-admission experience

Southern Cross Healthcare Limited, a private healthcare organization with 16 facilities in New Zealand handling around 80,000 admissions a year, faced a cumbersome paper-based pre-admission process that caused delays, missing or illegible information, and heavy administrative workload. To address this, Southern Cross partnered with Orion Health to pilot a digital admissions approach using Orion Health’s Digital Front Door (via MyHealthcare) integrated with the Clinical Workstation (CWS).

Orion Health’s eAdmissions pilot at Southern Cross Auckland Surgical Centre let patients complete segmented digital forms online that feed directly into CWS, giving staff real-time visibility. In the 12‑week pilot over 90% of patients chose the digital route, booking processing time fell by 83%, follow-up calls dropped by at least 25%, and the Customer Effort Score reached 91%, improving data accuracy, workflow efficiency and pre-op risk triage—results Orion Health will support as Southern Cross rolls the solution out more widely.

Southern Cross Healthcare Limited