Case Study: a field service company reduces bad debt and boosts cash flow with Origo BPO

Reducing Bad Debt and Increasing Cash Flow by 7+ Figures Annually

A field service company, a leading commercial food equipment service and maintenance organization, faced a significant challenge with its collections process. Due to a limited in-house staff, smaller overdue invoices under $2,000 were neglected, leading to over six figures in bad debt being sent to third-party agencies monthly. This resulted in increased client churn and immense pressure on the overwhelmed team. The company partnered with Origo BPO to resolve this issue.

Origo BPO implemented a solution by rapidly building and training a dedicated offshore collections team in the Philippines. This new team took over all invoices under $2,000, which freed the onshore team to focus on key accounts. The results included consistently hit collection metrics, fully documented and followed SOPs, and less required hands-on management from onshore leaders, increasing cash flow and reducing bad debt by seven figures annually.